🔒 Privacy Policy

1. Introduction

Welcome to Garden Grid ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our intelligent gardening platform.

It applies to our website, the Garden Grid mobile app (Google Play and other platforms), and related services.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, password, profile picture
• Garden Data: Garden locations, plant information, sensor data, images
• Payment Information: Billing address, payment method (processed securely by third parties)
• Communication Data: Messages, support requests, community posts

2.2 Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, features used, time spent on platform
• Location Data: GPS coordinates for garden locations (with your consent)
• Sensor Data: Temperature, humidity, soil moisture, light levels

3. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide and maintain our gardening platform
• AI Analysis: To analyze garden conditions and provide recommendations
• Personalization: To customize your experience and provide relevant content
• Communication: To send notifications, alerts, and support messages
• Improvement: To analyze usage patterns and improve our services
• Security: To protect against fraud and ensure platform security

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on:

• Consent: When you explicitly agree to data processing
• Contract Performance: To fulfill our service agreement with you
• Legitimate Interest: To improve our services and prevent fraud
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in platform operation
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly consent to sharing

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Employee training on data protection

7. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at: privacy@gardengrid.pro

8. Deleting your data and account (mobile app and website)

You can delete your account and most personal data directly from the mobile app or the website, free of charge.

• Mobile app: open Profile or Settings > Account settings > Delete account. Enter your password to confirm. After confirmation, your account is deactivated immediately and you are signed out.
• Website: sign in, open profile settings, use the account deletion section, then confirm with your password.

Step-by-step information, timelines, and data we may keep after deletion: https://app.gardengrid.pro/account-deletion

If you cannot access your account, email privacy@gardengrid.pro with the account email address. We respond and process requests within a reasonable time (typically within 30 days).

9. Data Retention

We keep data only as long as needed for the purposes described. Below are indicative retention periods (unless the law requires longer retention).

We retain personal data as long as necessary in particular to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

Indicative retention periods

• Account and profile: for the lifetime of the account; after you request deletion, identifying data in production systems is deleted or anonymized within 30 days (except what we must keep by law).
• Garden, sensor, post, and related content: made inaccessible with the account and handled on the same timeline, unless the law requires otherwise.
• Billing and payments: up to 10 years where applicable law requires it (accounting); otherwise as long as needed to handle disputes.
• Support conversations: generally up to 3 years after the last contact, unless a dispute is ongoing.
• Technical and security logs (e.g. IP address, security events): rotated retention, typically 12 to 24 months.
• Marketing: up to 3 years after the last contact or until you withdraw consent or object.

Backups: encrypted copies may persist for up to 90 days after deletion from primary systems, then are overwritten by later backup cycles.

After the periods below, we securely delete or anonymize data when it is no longer needed.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission
• Certification schemes and codes of conduct

11. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information.

12. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

14. Contact Information

If you have questions about this Privacy Policy, please contact us: